Coupled with NetLink software, ServiceLink displays the status of a kiosk with up to the minute reports. Through a wide range of operating parameters, ServiceLink maintains contact and allows a great deal of diagnostics to be performed without the need for a service call. 24/7 monitoring is available to always know the status of each and every deployed kiosk.

If something goes wrong, issues are tracked and resolved quickly and efficently. Combining ServiceLink and a team of experienced staff, iCatcher Network will diagnose the problem and log any issues for future reference. The majority of issues can be resolved through remote administration of a kiosk, removing the need for on-site service. If a service call does become necessary for any reason, trained technicians will work quickly to resolve the issue and limit outages.

ServiceLink is available in three tiers to best suite your needs. From providing web-based monitoring access, to on-site service, ServiceLink makes sure your kiosks are available when customers need them.

Monitoring and Issue Resolution

• Tier I (web based)
  • Self-Monitoring Stats
  • Self-Monitoring Uptime
  • Email Customer Service
  • Alert paging or email notificaton
• Tier II
  • Personal Customer Service
  • Feedback
  • 24/7 Monitoring
  • Troubleshooting
  • Remote Diagnostics
• Tier III
  • Everything in Tier II, plus all on-site service included

• Small Interface Change
  • Inkind Sponsor Change
  • Updating URLs
• Large Interface Change
  • Incorporating New Graphics
  • Navigation Change
• Complete Interface Change
  • Window Configuration
  • Screensaver
  • Interactive Ad
  • Title Sponsorship
  • Navigation
  • ePhotoCard Message